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Technical Documentation Writer

Company Overview is the company behind H2O-3, the premier open-source machine learning platform that is transforming how enterprise AI applications are built. More than 12,600 companies use open-source H2O in mission-critical use cases for Finance, Insurance, Healthcare, Retail, Telco, Sales, and Marketing. In addition, our latest product offering, Driverless AI, uses AI to do AI in order to provide an easier, faster, and cheaper means of implementing data science.

The technical writing team is expanding and looking for a Technical Documentation Writer. You will help create and maintain content around the many product offerings. This content includes user guides, installation guides, blogs, booklets, release notes, and more. 

Job Summary 

We are looking for a technical documentation member to join our small team of talented writers to contribute towards customer facing technical documentation content. This content includes user guides, installation guides, booklets, release notes, and more. This position is located in Sri Lanka, though qualified remote candidates are also encouraged to apply.

Responsibilities and Duties

  • Be part of a small team of writers contributing to documentation for H2O products, including Driverless AI, H2O-3, Model Ops, Q, Enterprise Steam, and Puddle
  • Maintain the site and the documentation Confluence pages
  • Prioritize and assign documentation tasks across multiple products
  • Work closely with Data Scientists, Engineering, and QA for creating and reviewing documentation 
  • Continue to find new ways to improve the documentation

Minimum Required Qualifications

  • Bachelor’s Degree in English, Technical Communications, or similar
  • 2+ years as a technical writer 
  • Highly organized with great attention to detail and strong time management skills
  • Able to adapt to changing documentation requirements and deadlines
  • Knowledge of HTML and CSS
  • Experience with reStructuredText or Markdown-based documentation systems 
  • Experience working with GitHub or similar distributed version control systems

Desired Qualifications

  • Experience with Sphinx and Sphinx extensions 
  • Experience with LaTeX
  • Experience with machine learning software
  • Experience writing examples for programming languages such as Python, R, Java, and/or Scala.
  • Experience running Jupyter Notebooks
  • Experience creating animated gifs


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