H2O.ai is the leading AI cloud company, on a mission to democratize AI for everyone. Customers use the H2O AI Hybrid Cloud platform to rapidly solve complex business problems and accelerate the discovery of new ideas. H2O.ai is the trusted AI provider to more than 20,000 global organizations, including AT&T, Allergan, Bon Secours Mercy Health, Capital One, Commonwealth Bank of Australia, GlaxoSmithKline, Hitachi, Kaiser Permanente, Procter & Gamble, PayPal, PwC, Reckitt, Unilever and Walgreens, over half of the Fortune 500 and one million data scientists. Goldman Sachs, NVIDIA and Wells Fargo are not only customers and partners, but strategic investors in the company. H2O.ai’s customers have honored the company with a Net Promoter Score (NPS) of 78 — the highest in the industry based on breadth of technology and deep employee expertise.
The world’s top 20 Kaggle Grandmasters (the community of best-in-the-world machine learning practitioners and data scientists) are employees of H2O.ai. A strong AI for Good ethos to make the world a better place and responsible AI drive the company’s purpose.
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The Technical Account Manager’s (TAM) role is to ensure our customers derive maximum value and utilization from the H2O technology and services purchased such that they renew, expand, and become advocates for H2O in the marketplace. TAMs need to champion H2O within the customer’s organization and champion the customer’s needs and requirements within H2O.
The TAM complements the existing Sales and TAM teams on accounts in two ways. First, understanding and overcoming the short-term barriers to successful implementation/utilization of the H2O product while capturing and communicating the short-term successes to ensure continued progression and excitement around the H2O product. Second, by providing and executing a proactive, programmatic, and long-term vision of the customer’s journey with consumption, value, and retention at the core of that journey.
What You Will Do
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H2O.ai is committed to creating a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age, disability status or any other legally protected basis.